Question 1

Is OrbitMFI licensed banking software for Ghana?

Accepted Answer

OrbitMFI is a cloud operating system for licensed and aspiring financial institutions. It includes Bank of Ghana reporting packs, audit trails, dual-control workflows, and data isolation so you can operate in a prudential environment. Licensing of your institution remains with the Bank of Ghana.

Question 2

Can we start with only hire purchase and add loans later?

Accepted Answer

Yes. Modules are independently licensed. Many customers begin with hire purchase or collections, then enable savings, payroll, and core banking as they grow. Data stays on the same tenant so clients are never duplicated.

Question 3

How is customer data isolated between institutions?

Accepted Answer

Every record is tenant-scoped with row-level security. Staff only see the branches they are assigned to. Super-admins can still run group reports without mixing another institution's books.

Question 4

Do you support MoMo, Paystack, and bank transfers?

Accepted Answer

Yes. Client and staff portals can take deposits, loan repayments, and hire-purchase instalments through Paystack and mobile money, with webhook reconciliation back to the ledger.

Question 5

How long does implementation take?

Accepted Answer

A focused hire-purchase or loans go-live is typically two to four weeks including data migration, staff training, and UAT. Multi-branch savings-and-loans cores take longer depending on chart-of-accounts and product setup.

Question 6

Where is data hosted?

Accepted Answer

Production tenants run in regional cloud infrastructure with encrypted disks, daily backups, and optional Ghana-region residency for enterprise plans.

Question 7

Can we white-label the client portal?

Accepted Answer

Yes on Professional and Enterprise. Logos, colours, support numbers, and custom footer links are configured in the tenant admin portal.

Question 8

Do you migrate from Excel or a desktop HP system?

Accepted Answer

Yes. Implementation includes mapping clients, agreements, remaining schedules, and historical receipts, with a parallel-run period before cutover.

Question 9

Why is annual bigger than monthly on the pricing page?

Accepted Answer

Annual, semiannual, and quarterly prices are prepaid period totals: monthly × 12/6/3, then 15%/10%/5% off. Professional at GH₵350/month is GH₵3,570/year, not a smaller monthly-looking number.

Question 10

What roles exist in the admin portal?

Accepted Answer

Super admin, admin, manager, officer, collector, teller, and hire-purchase specialist. Branch assignment and RLS restrict what each person can see.

Straight answers for credit, collections, and compliance teams

Straight answers

Ready to modernize your institution?

Straight answers for credit, collections, and compliance teams

Straight answers

Ready to modernize your institution?